Use Cases/Healthcare/Prescription Ready for Collection

Prescription Ready for Collection

Notify patients the moment their prescription is ready with pharmacy location and hours.

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Prescription Ready
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Message

Messaging Capabilities

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Rich Cards
Full-bleed image with title, description, and action buttons โ€” all inside the native Messages app.
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Location Action
Opens a map with a pinned location โ€” perfect for store directions and drop-off points.
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Suggested Replies
One-tap reply chips shown below a message so customers respond instantly without typing.

How It Works

  1. 1

    Business shows a Rich Card โ€” "๐Ÿ’Š Your Prescription is Ready" with buttons "๐Ÿ“ Get Directions", "Request Delivery"

  2. 2

    Customer taps: "Request Delivery"

  3. 3

    Business sends: "We can deliver to your registered address between 2โ€“6 PM today. Delivery charge: ยฃ2.50." โ€” with quick replies "โœ… Confirm Delivery", "I'll collect it"

  4. 4

    Customer taps: "โœ… Confirm Delivery"

  5. 5

    Business sends: "โœ… Delivery booked for 2โ€“6 PM today. You'll receive a notification when it's on its way."

Bind

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

  • Reach customers where they already are โ€” 2B+ WhatsApp users and 1B+ Viber users
  • Rich media: images, carousels, and action buttons in every message
  • Verified business sender โ€” customers know it's really you
  • Higher open rates than email and traditional SMS
  • Two-way conversations that drive real engagement and conversions

More Healthcare Use Cases

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TechStore
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Appointment Tomorrow at 10:30 AM

Appointment Tomorrow at 10:30 AM

Dr. Sarah Chen ยท General Practice City Medical Centre, Floor 2 Please arrive 10 mins early

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โœ… Confirm9:41
Great, see you tomorrow! ๐Ÿฉบ Reminder: bring your insurance card and any current medications list.9:41
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TechStore
Appointment Tomorrow at 10:30 AM

Appointment Tomorrow at 10:30 AM

Dr. Sarah Chen ยท General Practice City Medical Centre, Floor 2 Please arrive 10 mins early

9:41

โœ… Confirm

9:41 โœ“โœ“

Great, see you tomorrow! ๐Ÿฉบ Reminder: bring your insurance card and any current medications list.

9:41

Type a message

Appointment Reminder & Confirmation

Reduce no-shows with rich appointment reminders and one-tap confirm or reschedule.

Rich CardsSuggested RepliesCalendar Action
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TechStore
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๐Ÿ”ฌ Your blood test results from 24 Mar are now available. Results are within normal range.9:41
View Full Results9:41
Results Summary โ€” All Clear โœ…

Results Summary โ€” All Clear โœ…

Cholesterol: Normal Blood glucose: Normal Full CBC: Normal Full report in your patient portal.

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9:41
TechStore

๐Ÿ”ฌ Your blood test results from 24 Mar are now available. Results are within normal range.

9:41

View Full Results

9:41 โœ“โœ“

Results Summary โ€” All Clear โœ…

Results Summary โ€” All Clear โœ…

Cholesterol: Normal Blood glucose: Normal Full CBC: Normal Full report in your patient portal.

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Type a message

Lab Test Results Notification

Alert patients when results are available and guide them to the right next step.

Rich CardsSuggested RepliesSecure Deep Link
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TechStore
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Hi! It's been 48 hours since your procedure. How are you feeling today?9:41
๐Ÿ˜ Some discomfort9:41
Recovery Guidance

Recovery Guidance

Mild discomfort is normal at this stage. Take prescribed pain relief and rest. Contact us if pain worsens or you develop a fever.

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Message
9:41
TechStore

Hi! It's been 48 hours since your procedure. How are you feeling today?

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๐Ÿ˜ Some discomfort

9:41 โœ“โœ“

Recovery Guidance

Recovery Guidance

Mild discomfort is normal at this stage. Take prescribed pain relief and rest. Contact us if pain worsens or you develop a fever.

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Type a message

Post-Procedure Wellness Check-in

Follow up with patients after a procedure to monitor recovery and flag any concerns.

Suggested RepliesRich CardsTwo-way Messaging