Use Cases/Healthcare/Lab Test Results Notification

Lab Test Results Notification

Alert patients when results are available and guide them to the right next step.

9:41

Lab Test

online

Message

Messaging Capabilities

🃏

Rich Cards

Full-bleed image with title, description, and action buttons — all inside the native Messages app.

💬

Suggested Replies

One-tap reply chips shown below a message so customers respond instantly without typing.

📌

Secure Deep Link

A rich messaging capability.

How It Works

1
Business sends: "🔬 Your blood test results from 24 Mar are now available. Results are within normal range." — with quick replies "View Full Results", "Speak to a Doctor"
2
Customer taps: "View Full Results"
3
Business shows a Rich Card — "Results Summary — All Clear ✅" with buttons "Open Patient Portal", "Book Follow-up"

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
Rich media: images, carousels, and action buttons in every message
Verified business sender — customers know it's really you
Higher open rates than email and traditional SMS
Two-way conversations that drive real engagement and conversions

More Healthcare Use Cases

9:41

TechStore

online

Appointment Tomorrow at 10:30 AM

Dr. Sarah Chen · General Practice City Medical Centre, Floor 2 Please arrive 10 mins early

9:41

✅ Confirm9:41

Great, see you tomorrow! 🩺 Reminder: bring your insurance card and any current medications list.9:41

Message

9:41

TechStore

Appointment Tomorrow at 10:30 AM

Dr. Sarah Chen · General Practice City Medical Centre, Floor 2 Please arrive 10 mins early

9:41

✅ Confirm

9:41 ✓✓

Great, see you tomorrow! 🩺 Reminder: bring your insurance card and any current medications list.

9:41

Type a message

Appointment Reminder & Confirmation

Reduce no-shows with rich appointment reminders and one-tap confirm or reschedule.

9:41

TechStore

online

💊 Your Prescription is Ready

Amoxicillin 500mg — 21 capsules City Pharmacy, High Street Open until 7 PM today

9:41

Request Delivery9:41

We can deliver to your registered address between 2–6 PM today. Delivery charge: £2.50.9:41

✅ Confirm Delivery9:41

✅ Delivery booked for 2–6 PM today. You'll receive a notification when it's on its way.9:41

Message

9:41

TechStore

💊 Your Prescription is Ready

Amoxicillin 500mg — 21 capsules City Pharmacy, High Street Open until 7 PM today

9:41

Request Delivery

9:41 ✓✓

We can deliver to your registered address between 2–6 PM today. Delivery charge: £2.50.

9:41

✅ Confirm Delivery

9:41 ✓✓

✅ Delivery booked for 2–6 PM today. You'll receive a notification when it's on its way.

9:41

Type a message

Prescription Ready for Collection

Notify patients the moment their prescription is ready with pharmacy location and hours.

Rich CardsLocation ActionSuggested Replies

9:41

TechStore

online

Hi! It's been 48 hours since your procedure. How are you feeling today?9:41

😐 Some discomfort9:41

Recovery Guidance

Mild discomfort is normal at this stage. Take prescribed pain relief and rest. Contact us if pain worsens or you develop a fever.

Hi! It's been 48 hours since your procedure. How are you feeling today?

9:41

😐 Some discomfort

9:41 ✓✓

Recovery Guidance

Mild discomfort is normal at this stage. Take prescribed pain relief and rest. Contact us if pain worsens or you develop a fever.

9:41

Type a message

Post-Procedure Wellness Check-in

Follow up with patients after a procedure to monitor recovery and flag any concerns.