Flight Delay & Rebooking
Proactively notify passengers of delays and offer instant rebooking options in-thread.
Messaging Capabilities
How It Works
- 1
Business shows a Rich Card — "⚠️ Flight Delayed — BA0456" with buttons "Keep My Flight", "🔄 Rebook for Free", "Request Voucher"
- 2
Customer taps: "🔄 Rebook for Free"
- 3
Business sends: "Next available flights to Barcelona today:" — with quick replies "BA0460 · 13:30", "BA0464 · 17:05", "See All Flights"
- 4
Customer taps: "BA0460 · 13:30"
- 5
Business sends: "✅ Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent."
Ready to reach customers on WhatsApp & Viber?
Bind designs and implements messaging flows that drive measurable results.
Why WhatsApp & Viber?
- Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
- Rich media: images, carousels, and action buttons in every message
- Verified business sender — customers know it's really you
- Higher open rates than email and traditional SMS
- Two-way conversations that drive real engagement and conversions
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