Use Cases/Travel & Hospitality/In-Destination Experience Upsell

In-Destination Experience Upsell

Increase ancillary revenue by promoting curated experiences after booking confirmation.

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I

In-Destination Experience

online

Message

Messaging Capabilities

🎠

Carousel

Swipeable card stack lets customers browse multiple items without leaving the conversation.

🃏

Rich Cards

Full-bleed image with title, description, and action buttons — all inside the native Messages app.

🔗

Deep Links

Direct URL action navigates users straight to the relevant product page or app screen.

How It Works

1
Business sends: "🌍 You're heading to Barcelona in 3 days! Here are some experiences our guests love:" — with quick replies "Show Me", "Skip"
2
Customer taps: "Show Me"
3
Business presents a swipeable Carousel with 3 items: "Sagrada Família Tour", "Tapas & Wine Evening", "Airport Transfer"
4
Customer taps: "Book"
5
Business sends: "✅ Sagrada Família tour booked for June 15 at 10:00 AM. Confirmation sent to your email."

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
Rich media: images, carousels, and action buttons in every message
Verified business sender — customers know it's really you
Higher open rates than email and traditional SMS
Two-way conversations that drive real engagement and conversions

More Travel & Hospitality Use Cases

✈️ Online check-in is now open for your BA0456 flight to Barcelona tomorrow at 07:15.9:41

✅ Check In Now9:41

Boarding Pass — BA0456

Boarding Pass — BA0456

London Heathrow → Barcelona Dep: 07:15 · Gate: B22 · Seat: 14A Boarding: 06:45

🧳 Baggage Info9:41

Your ticket includes 1 cabin bag (max 10kg). Hold luggage can be added online for £35.9:41

✈️ Online check-in is now open for your BA0456 flight to Barcelona tomorrow at 07:15.

9:41

✅ Check In Now

9:41 ✓✓

Boarding Pass — BA0456

Boarding Pass — BA0456

London Heathrow → Barcelona Dep: 07:15 · Gate: B22 · Seat: 14A Boarding: 06:45

9:41

🧳 Baggage Info

9:41 ✓✓

Your ticket includes 1 cabin bag (max 10kg). Hold luggage can be added online for £35.

9:41

Flight Check-in & Mobile Boarding Pass

Streamline airport check-in with a rich boarding pass card and one-tap Google Wallet add.

Rich CardsGoogle WalletSuggested Actions

⚠️ Flight Delayed — BA0456

⚠️ Flight Delayed — BA0456

New departure: 10:45 (was 07:15) Reason: Air traffic control delay Gate B22 remains the same.

🔄 Rebook for Free9:41

Next available flights to Barcelona today:9:41

BA0460 · 13:309:41

✅ Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent.9:41

⚠️ Flight Delayed — BA0456

⚠️ Flight Delayed — BA0456

New departure: 10:45 (was 07:15) Reason: Air traffic control delay Gate B22 remains the same.

9:41

🔄 Rebook for Free

9:41 ✓✓

Next available flights to Barcelona today:

9:41

BA0460 · 13:30

9:41 ✓✓

✅ Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent.

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Flight Delay & Rebooking

Proactively notify passengers of delays and offer instant rebooking options in-thread.

Rich CardsSuggested RepliesDeep Links

🏨 Welcome! Your check-in at The Grand Hotel opens tomorrow. Would you like to check in now and skip the front desk?9:41

✅ Check In Now9:41

Superior Room — Floor 4

Superior Room — Floor 4

City view · King bed · Free upgrade

Deluxe Room — Floor 7

Deluxe Room — Floor 7

Park view · King bed · Balcony

Suite — Floor 10

Suite — Floor 10

Panoramic view · Lounge area

🔑 Room 712 — You're Checked In!

🔑 Room 712 — You're Checked In!

Deluxe Park View · Floor 7 Check-in: 3:00 PM · Check-out: 11:00 AM Digital key sent to your device.

🏨 Welcome! Your check-in at The Grand Hotel opens tomorrow. Would you like to check in now and skip the front desk?

9:41

✅ Check In Now

9:41 ✓✓

Superior Room — Floor 4

Superior Room — Floor 4

City view · King bed · Free upgrade

Deluxe Room — Floor 7

Deluxe Room — Floor 7

Park view · King bed · Balcony

Suite — Floor 10

Suite — Floor 10

Panoramic view · Lounge area

Select

9:41 ✓✓

🔑 Room 712 — You're Checked In!

🔑 Room 712 — You're Checked In!

Deluxe Park View · Floor 7 Check-in: 3:00 PM · Check-out: 11:00 AM Digital key sent to your device.

9:41

Hotel Digital Check-in

Let guests check in before arrival, choose their room, and receive a digital key — all via RCS.

Rich CardsCarouselSuggested Actions