Use Cases/Travel & Hospitality/Post-Stay Feedback & Loyalty Reward

Post-Stay Feedback & Loyalty Reward

Capture guest feedback at checkout and instantly reward loyalty points for responses.

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Post-Stay Feedback

online

Message

Messaging Capabilities

💬

Suggested Replies

One-tap reply chips shown below a message so customers respond instantly without typing.

🃏

Rich Cards

Full-bleed image with title, description, and action buttons — all inside the native Messages app.

📌

Loyalty

A rich messaging capability.

How It Works

1
Business sends: "🙏 Thanks for staying at The Grand Hotel! We hope you had a wonderful visit. How would you rate your stay?" — with quick replies "⭐⭐⭐⭐⭐ Excellent", "⭐⭐⭐⭐ Good", "⭐⭐⭐ Average", "😞 Poor"
2
Customer taps: "⭐⭐⭐⭐⭐ Excellent"
3
Business shows a Rich Card — "🎉 Thank You for Your 5-star Review!" with buttons "🏨 Book Next Stay", "⭐ Rate on TripAdvisor"

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
Rich media: images, carousels, and action buttons in every message
Verified business sender — customers know it's really you
Higher open rates than email and traditional SMS
Two-way conversations that drive real engagement and conversions

More Travel & Hospitality Use Cases

✈️ Online check-in is now open for your BA0456 flight to Barcelona tomorrow at 07:15.9:41

✅ Check In Now9:41

Boarding Pass — BA0456

Boarding Pass — BA0456

London Heathrow → Barcelona Dep: 07:15 · Gate: B22 · Seat: 14A Boarding: 06:45

🧳 Baggage Info9:41

Your ticket includes 1 cabin bag (max 10kg). Hold luggage can be added online for £35.9:41

✈️ Online check-in is now open for your BA0456 flight to Barcelona tomorrow at 07:15.

9:41

✅ Check In Now

9:41 ✓✓

Boarding Pass — BA0456

Boarding Pass — BA0456

London Heathrow → Barcelona Dep: 07:15 · Gate: B22 · Seat: 14A Boarding: 06:45

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🧳 Baggage Info

9:41 ✓✓

Your ticket includes 1 cabin bag (max 10kg). Hold luggage can be added online for £35.

9:41

Flight Check-in & Mobile Boarding Pass

Streamline airport check-in with a rich boarding pass card and one-tap Google Wallet add.

Rich CardsGoogle WalletSuggested Actions

⚠️ Flight Delayed — BA0456

⚠️ Flight Delayed — BA0456

New departure: 10:45 (was 07:15) Reason: Air traffic control delay Gate B22 remains the same.

🔄 Rebook for Free9:41

Next available flights to Barcelona today:9:41

BA0460 · 13:309:41

✅ Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent.9:41

⚠️ Flight Delayed — BA0456

⚠️ Flight Delayed — BA0456

New departure: 10:45 (was 07:15) Reason: Air traffic control delay Gate B22 remains the same.

9:41

🔄 Rebook for Free

9:41 ✓✓

Next available flights to Barcelona today:

9:41

BA0460 · 13:30

9:41 ✓✓

✅ Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent.

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Flight Delay & Rebooking

Proactively notify passengers of delays and offer instant rebooking options in-thread.

Rich CardsSuggested RepliesDeep Links

🏨 Welcome! Your check-in at The Grand Hotel opens tomorrow. Would you like to check in now and skip the front desk?9:41

✅ Check In Now9:41

Superior Room — Floor 4

Superior Room — Floor 4

City view · King bed · Free upgrade

Deluxe Room — Floor 7

Deluxe Room — Floor 7

Park view · King bed · Balcony

Suite — Floor 10

Suite — Floor 10

Panoramic view · Lounge area

🔑 Room 712 — You're Checked In!

🔑 Room 712 — You're Checked In!

Deluxe Park View · Floor 7 Check-in: 3:00 PM · Check-out: 11:00 AM Digital key sent to your device.

🏨 Welcome! Your check-in at The Grand Hotel opens tomorrow. Would you like to check in now and skip the front desk?

9:41

✅ Check In Now

9:41 ✓✓

Superior Room — Floor 4

Superior Room — Floor 4

City view · King bed · Free upgrade

Deluxe Room — Floor 7

Deluxe Room — Floor 7

Park view · King bed · Balcony

Suite — Floor 10

Suite — Floor 10

Panoramic view · Lounge area

Select

9:41 ✓✓

🔑 Room 712 — You're Checked In!

🔑 Room 712 — You're Checked In!

Deluxe Park View · Floor 7 Check-in: 3:00 PM · Check-out: 11:00 AM Digital key sent to your device.

9:41

Hotel Digital Check-in

Let guests check in before arrival, choose their room, and receive a digital key — all via RCS.

Rich CardsCarouselSuggested Actions