Failed Delivery Redelivery
Automatically recover failed deliveries by offering simple redelivery options.
Messaging Capabilities
How It Works
- 1
Business sends: "We attempted to deliver your parcel at 3:15 PM but no one was home." — with quick replies "📅 Reschedule", "🏪 Collect at Depot", "🏠 Leave with Neighbour"
- 2
Customer taps: "📅 Reschedule"
- 3
Business shows a Rich Card — "Choose a Redelivery Slot" with buttons "Tomorrow 9am", "Tomorrow 2pm", "Choose Date"
- 4
Customer taps: "Tomorrow 9am"
- 5
Business sends: "✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!"
Ready to reach customers on WhatsApp & Viber?
Bind designs and implements messaging flows that drive measurable results.
Why WhatsApp & Viber?
- Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
- Rich media: images, carousels, and action buttons in every message
- Verified business sender — customers know it's really you
- Higher open rates than email and traditional SMS
- Two-way conversations that drive real engagement and conversions
More Delivery Use Cases
Live Package Tracking
Keep customers updated with real-time delivery progress and driver location.
Delivery Window Reschedule
Offer customers flexible rescheduling options when an earlier slot becomes available.
Out-for-Delivery Alert
Notify customers the moment their parcel is loaded on a van with live time estimates.