Use Cases/Delivery/Delivery Window Reschedule

Delivery Window Reschedule

Offer customers flexible rescheduling options when an earlier slot becomes available.

9:41

D

Delivery Window

online

Message

Messaging Capabilities

💬

Suggested Replies

One-tap reply chips shown below a message so customers respond instantly without typing.

📅

Calendar Action

Creates a calendar event directly from the message, no copy-pasting required.

📌

Confirmation

A rich messaging capability.

How It Works

1
Business sends: "🎉 Good news! An earlier delivery slot opened up. Would you like to reschedule?" — with quick replies "Thu 10am–12pm", "Fri 2pm–4pm", "Keep Current"
2
Customer taps: "Thu 10am–12pm"
3
Business shows a Rich Card — "✅ Delivery Rescheduled" with buttons "Add to Calendar", "Done"

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
Rich media: images, carousels, and action buttons in every message
Verified business sender — customers know it's really you
Higher open rates than email and traditional SMS
Two-way conversations that drive real engagement and conversions

More Delivery Use Cases

📦 Your package is 3 stops away! Est. delivery: 2:30–3:00 PM9:41

🗺️ Track on Map9:41

Driver is 2.1 miles away

Driver is 2.1 miles away

Mike is your driver today — estimated arrival 14 mins.

Leave a Note9:41

What note should we pass on to Mike?9:41

📦 Your package is 3 stops away! Est. delivery: 2:30–3:00 PM

9:41

🗺️ Track on Map

9:41 ✓✓

Driver is 2.1 miles away

Driver is 2.1 miles away

Mike is your driver today — estimated arrival 14 mins.

9:41

Leave a Note

9:41 ✓✓

What note should we pass on to Mike?

9:41

Live Package Tracking

Keep customers updated with real-time delivery progress and driver location.

Rich CardsMap ActionSuggested Replies

We attempted to deliver your parcel at 3:15 PM but no one was home.9:41

📅 Reschedule9:41

Choose a Redelivery Slot

Choose a Redelivery Slot

We'll hold your parcel for 7 days.

Tomorrow 9am9:41

✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!9:41

We attempted to deliver your parcel at 3:15 PM but no one was home.

9:41

📅 Reschedule

9:41 ✓✓

Choose a Redelivery Slot

Choose a Redelivery Slot

We'll hold your parcel for 7 days.

9:41

Tomorrow 9am

9:41 ✓✓

✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!

9:41

Failed Delivery Redelivery

Automatically recover failed deliveries by offering simple redelivery options.

Suggested RepliesRich CardsQuick Actions

🚚 Your package is out for delivery! Window: 11:00 AM – 1:00 PM today.9:41

📝 Add Instructions9:41

Choose a delivery preference:9:41

Leave at front door9:41

✅ Got it! Your driver has been updated with your instructions.9:41

🚚 Your package is out for delivery! Window: 11:00 AM – 1:00 PM today.

9:41

📝 Add Instructions

9:41 ✓✓

Choose a delivery preference:

9:41

Leave at front door

9:41 ✓✓

✅ Got it! Your driver has been updated with your instructions.

9:41

Out-for-Delivery Alert

Notify customers the moment their parcel is loaded on a van with live time estimates.

Text MessagesSuggested RepliesQuick Actions