Use Cases/Delivery/Live Package Tracking

Live Package Tracking

Keep customers updated with real-time delivery progress and driver location.

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Live Package
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Message

Messaging Capabilities

🃏
Rich Cards
Full-bleed image with title, description, and action buttons — all inside the native Messages app.
📌
Map Action
A rich messaging capability.
💬
Suggested Replies
One-tap reply chips shown below a message so customers respond instantly without typing.

How It Works

  1. 1

    Business sends: "📦 Your package is 3 stops away! Est. delivery: 2:30–3:00 PM" — with quick replies "🗺️ Track on Map", "Change Instructions"

  2. 2

    Customer taps: "🗺️ Track on Map"

  3. 3

    Business shows a Rich Card — "Driver is 2.1 miles away" with buttons "Call Driver", "Leave a Note"

  4. 4

    Customer taps: "Leave a Note"

  5. 5

    Business sends: "What note should we pass on to Mike?" — with quick replies "Leave at door", "Ring bell", "Call on arrival"

Bind

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

  • Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
  • Rich media: images, carousels, and action buttons in every message
  • Verified business sender — customers know it's really you
  • Higher open rates than email and traditional SMS
  • Two-way conversations that drive real engagement and conversions

More Delivery Use Cases

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TechStore
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🎉 Good news! An earlier delivery slot opened up. Would you like to reschedule?9:41
Thu 10am–12pm9:41
✅ Delivery Rescheduled

✅ Delivery Rescheduled

Thursday, 10:00–12:00 AM confirmed. We'll text you 30 mins before arrival.

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Message
9:41
TechStore

🎉 Good news! An earlier delivery slot opened up. Would you like to reschedule?

9:41

Thu 10am–12pm

9:41 ✓✓

✅ Delivery Rescheduled

✅ Delivery Rescheduled

Thursday, 10:00–12:00 AM confirmed. We'll text you 30 mins before arrival.

9:41

Type a message

Delivery Window Reschedule

Offer customers flexible rescheduling options when an earlier slot becomes available.

Suggested RepliesCalendar ActionConfirmation
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TechStore
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We attempted to deliver your parcel at 3:15 PM but no one was home.9:41
📅 Reschedule9:41
Choose a Redelivery Slot

Choose a Redelivery Slot

We'll hold your parcel for 7 days.

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Tomorrow 9am9:41
✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!9:41
Message
9:41
TechStore

We attempted to deliver your parcel at 3:15 PM but no one was home.

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📅 Reschedule

9:41 ✓✓

Choose a Redelivery Slot

Choose a Redelivery Slot

We'll hold your parcel for 7 days.

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Tomorrow 9am

9:41 ✓✓

✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!

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Type a message

Failed Delivery Redelivery

Automatically recover failed deliveries by offering simple redelivery options.

Suggested RepliesRich CardsQuick Actions
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TechStore
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🚚 Your package is out for delivery! Window: 11:00 AM – 1:00 PM today.9:41
📝 Add Instructions9:41
Choose a delivery preference:9:41
Leave at front door9:41
✅ Got it! Your driver has been updated with your instructions.9:41
Message
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TechStore

🚚 Your package is out for delivery! Window: 11:00 AM – 1:00 PM today.

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📝 Add Instructions

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Choose a delivery preference:

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Leave at front door

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✅ Got it! Your driver has been updated with your instructions.

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Type a message

Out-for-Delivery Alert

Notify customers the moment their parcel is loaded on a van with live time estimates.

Text MessagesSuggested RepliesQuick Actions