Use Cases/eCommerce/Product Browsing Carousel

Product Browsing Carousel

Let customers explore your catalog with swipeable rich cards and one-tap add-to-cart.

9:41

P

Product Browsing

online

Message

Messaging Capabilities

🎠

Carousel

Swipeable card stack lets customers browse multiple items without leaving the conversation.

🃏

Rich Cards

Full-bleed image with title, description, and action buttons — all inside the native Messages app.

💬

Suggested Replies

One-tap reply chips shown below a message so customers respond instantly without typing.

How It Works

1
Business sends: "Welcome to ShopNow! 🛍️ What are you looking for today?" — with quick replies "👟 Shoes", "👕 Apparel", "📱 Electronics"
2
Customer taps: "👟 Shoes"
3
Business presents a swipeable Carousel with 3 items: "Air Runner Pro", "Urban Classic", "Trail Blazer X"
4
Customer taps: "Add to Cart"
5
Business shows a Rich Card — "🛒 Added to Cart!" with buttons "Checkout", "Keep Shopping"

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
Rich media: images, carousels, and action buttons in every message
Verified business sender — customers know it's really you
Higher open rates than email and traditional SMS
Two-way conversations that drive real engagement and conversions

More eCommerce Use Cases

✅ Order Confirmed! #5821

✅ Order Confirmed! #5821

2× Wireless Earbuds Pro Est. delivery: Apr 2 · Free shipping

📦 Track Order9:41

Your order is being packed and will ship tomorrow! 🚚 We'll notify you when it's on its way.9:41

Get Notifications9:41

Perfect! You'll get real-time updates right here. 👍9:41

✅ Order Confirmed! #5821

✅ Order Confirmed! #5821

2× Wireless Earbuds Pro Est. delivery: Apr 2 · Free shipping

9:41

📦 Track Order

9:41 ✓✓

Your order is being packed and will ship tomorrow! 🚚 We'll notify you when it's on its way.

9:41

Get Notifications

9:41 ✓✓

Perfect! You'll get real-time updates right here. 👍

9:41

Order Confirmation & Tracking

Send instant order confirmations with rich details and live tracking links.

Rich CardsSuggested ActionsOpen URL

Still thinking it over? 🤔

Still thinking it over? 🤔

Wireless Earbuds Pro is in your cart — still available. Use code SAVE15 for 15% off!

Remove Item9:41

No worries! Here's 20% off your next order as a thank-you 💝9:41

Still thinking it over? 🤔

Still thinking it over? 🤔

Wireless Earbuds Pro is in your cart — still available. Use code SAVE15 for 15% off!

9:41

Remove Item

9:41 ✓✓

No worries! Here's 20% off your next order as a thank-you 💝

9:41

Abandoned Cart Recovery

Win back customers with timely reminders and personalised discount offers.

Rich CardsSuggested RepliesDeep Links

⚡ Flash Sale — 4 hours only! Up to 60% off top brands.9:41

See All Deals9:41

Smart Watch Ultra

Smart Watch Ultra

Was $299 → $119

Noise-Cancel Buds

Noise-Cancel Buds

Was $199 → $79

Portable Speaker

Portable Speaker

Was $89 → $34

Smart Watch Ultra — $119

Smart Watch Ultra — $119

Only 3 left at this price! Sale ends in 2h 14m.

⚡ Flash Sale — 4 hours only! Up to 60% off top brands.

9:41

See All Deals

9:41 ✓✓

Smart Watch Ultra

Smart Watch Ultra

Was $299 → $119

Noise-Cancel Buds

Noise-Cancel Buds

Was $199 → $79

Portable Speaker

Portable Speaker

Was $89 → $34

Buy Now

9:41 ✓✓

Smart Watch Ultra — $119

Smart Watch Ultra — $119

Only 3 left at this price! Sale ends in 2h 14m.

9:41

Flash Sale Alert

Drive urgency with time-limited sale notifications featuring rich product carousels.

CarouselRich CardsCountdown