Use Cases/Delivery/Signature Required Alert

Signature Required Alert

Notify customers ahead of delivery when a signature is needed and offer safe alternatives.

9:41

S

Signature Required

online

Message

Messaging Capabilities

🃏

Rich Cards

Full-bleed image with title, description, and action buttons — all inside the native Messages app.

💬

Suggested Replies

One-tap reply chips shown below a message so customers respond instantly without typing.

📌

Quick Actions

A rich messaging capability.

How It Works

1
Business sends: "📦 Your parcel arriving today requires a signature. Will someone be home between 1–3 PM?" — with quick replies "✅ Yes, I'll be home", "🏪 Leave at neighbour", "📅 Reschedule"
2
Customer taps: "🏪 Leave at neighbour"
3
Business sends: "Which neighbour should we leave it with? Please provide a door number." — with quick replies "No. 12", "No. 14", "Enter number"
4
Customer taps: "No. 12"
5
Business shows a Rich Card — "✅ Instructions Updated" with buttons "Track Live"

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
Rich media: images, carousels, and action buttons in every message
Verified business sender — customers know it's really you
Higher open rates than email and traditional SMS
Two-way conversations that drive real engagement and conversions

More Delivery Use Cases

📦 Your package is 3 stops away! Est. delivery: 2:30–3:00 PM9:41

🗺️ Track on Map9:41

Driver is 2.1 miles away

Driver is 2.1 miles away

Mike is your driver today — estimated arrival 14 mins.

Leave a Note9:41

What note should we pass on to Mike?9:41

📦 Your package is 3 stops away! Est. delivery: 2:30–3:00 PM

9:41

🗺️ Track on Map

9:41 ✓✓

Driver is 2.1 miles away

Driver is 2.1 miles away

Mike is your driver today — estimated arrival 14 mins.

9:41

Leave a Note

9:41 ✓✓

What note should we pass on to Mike?

9:41

Live Package Tracking

Keep customers updated with real-time delivery progress and driver location.

Rich CardsMap ActionSuggested Replies

🎉 Good news! An earlier delivery slot opened up. Would you like to reschedule?9:41

Thu 10am–12pm9:41

✅ Delivery Rescheduled

✅ Delivery Rescheduled

Thursday, 10:00–12:00 AM confirmed. We'll text you 30 mins before arrival.

🎉 Good news! An earlier delivery slot opened up. Would you like to reschedule?

9:41

Thu 10am–12pm

9:41 ✓✓

✅ Delivery Rescheduled

✅ Delivery Rescheduled

Thursday, 10:00–12:00 AM confirmed. We'll text you 30 mins before arrival.

9:41

Delivery Window Reschedule

Offer customers flexible rescheduling options when an earlier slot becomes available.

Suggested RepliesCalendar ActionConfirmation

We attempted to deliver your parcel at 3:15 PM but no one was home.9:41

📅 Reschedule9:41

Choose a Redelivery Slot

Choose a Redelivery Slot

We'll hold your parcel for 7 days.

Tomorrow 9am9:41

✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!9:41

We attempted to deliver your parcel at 3:15 PM but no one was home.

9:41

📅 Reschedule

9:41 ✓✓

Choose a Redelivery Slot

Choose a Redelivery Slot

We'll hold your parcel for 7 days.

9:41

Tomorrow 9am

9:41 ✓✓

✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!

9:41

Failed Delivery Redelivery

Automatically recover failed deliveries by offering simple redelivery options.

Suggested RepliesRich CardsQuick Actions