Return & Refund Flow
Guide customers through a frictionless return process with clear steps and instant confirmation.
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Return &
online
Message
Messaging Capabilities
💬
Suggested Replies
One-tap reply chips shown below a message so customers respond instantly without typing.
🃏
Rich Cards
Full-bleed image with title, description, and action buttons — all inside the native Messages app.
📌
Quick Actions
A rich messaging capability.
How It Works
- 1
Business sends: "Hi! We received your return request for Order #7234. How would you like your refund?" — with quick replies "💳 Original Payment", "🎁 Store Credit", "🔄 Exchange"
- 2
Customer taps: "💳 Original Payment"
- 3
Business shows a Rich Card — "✅ Refund Confirmed" with buttons "Track Refund", "Done"
Ready to reach customers on WhatsApp & Viber?
Bind designs and implements messaging flows that drive measurable results.
Why WhatsApp & Viber?
- Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
- Rich media: images, carousels, and action buttons in every message
- Verified business sender — customers know it's really you
- Higher open rates than email and traditional SMS
- Two-way conversations that drive real engagement and conversions
More eCommerce Use Cases
Product Browsing Carousel
Let customers explore your catalog with swipeable rich cards and one-tap add-to-cart.
CarouselRich CardsSuggested Replies
Order Confirmation & Tracking
Send instant order confirmations with rich details and live tracking links.
Rich CardsSuggested ActionsOpen URL
Abandoned Cart Recovery
Win back customers with timely reminders and personalised discount offers.
Rich CardsSuggested RepliesDeep Links