Post-Purchase Review Request
Collect product reviews at the right moment with a frictionless in-thread rating flow.
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Post-Purchase Review
online
Message
Messaging Capabilities
💬
Suggested Replies
One-tap reply chips shown below a message so customers respond instantly without typing.
🃏
Rich Cards
Full-bleed image with title, description, and action buttons — all inside the native Messages app.
🔗
Deep Links
Direct URL action navigates users straight to the relevant product page or app screen.
How It Works
- 1
Business sends: "📦 Your Air Runner Pro arrived 3 days ago — how are you liking them?" — with quick replies "⭐⭐⭐⭐⭐ Love them", "⭐⭐⭐⭐ Pretty good", "⭐⭐⭐ OK", "👎 Not happy"
- 2
Customer taps: "⭐⭐⭐⭐⭐ Love them"
- 3
Business shows a Rich Card — "Thanks for the 5 stars! 🙌" with buttons "✍️ Write a Review", "Maybe Later"
Ready to reach customers on WhatsApp & Viber?
Bind designs and implements messaging flows that drive measurable results.
Why WhatsApp & Viber?
- Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
- Rich media: images, carousels, and action buttons in every message
- Verified business sender — customers know it's really you
- Higher open rates than email and traditional SMS
- Two-way conversations that drive real engagement and conversions
More eCommerce Use Cases
Product Browsing Carousel
Let customers explore your catalog with swipeable rich cards and one-tap add-to-cart.
CarouselRich CardsSuggested Replies
Order Confirmation & Tracking
Send instant order confirmations with rich details and live tracking links.
Rich CardsSuggested ActionsOpen URL
Abandoned Cart Recovery
Win back customers with timely reminders and personalised discount offers.
Rich CardsSuggested RepliesDeep Links