Click & Collect Ready
Notify shoppers the moment their online order is ready for in-store collection.
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Click &
online
Message
Messaging Capabilities
🃏
Rich Cards
Full-bleed image with title, description, and action buttons — all inside the native Messages app.
📍
Location Action
Opens a map with a pinned location — perfect for store directions and drop-off points.
📌
Quick Actions
A rich messaging capability.
How It Works
- 1
Business shows a Rich Card — "🎉 Your Order is Ready!" with buttons "📍 Get Directions", "I'm on my way"
- 2
Customer taps: "I'm on my way"
- 3
Business sends: "Great! Head to Counter 2 on the ground floor. Show your order confirmation — no queue needed! 😊" — with quick replies "📍 Navigate"
Ready to reach customers on WhatsApp & Viber?
Bind designs and implements messaging flows that drive measurable results.
Why WhatsApp & Viber?
- Reach customers where they already are — 2B+ WhatsApp users and 1B+ Viber users
- Rich media: images, carousels, and action buttons in every message
- Verified business sender — customers know it's really you
- Higher open rates than email and traditional SMS
- Two-way conversations that drive real engagement and conversions
More Retail Use Cases
In-Store Exclusive Offer
Drive footfall with hyper-personalised in-store promotions for loyalty members.
Rich CardsLocation ActionBarcode
Loyalty Points & Rewards
Engage members with points updates and personalised reward redemption prompts.
CarouselRich CardsDeep Links
New Collection Launch
Create excitement around new arrivals with rich carousels and reserve-now CTAs.
CarouselRich CardsSuggested Actions