Use Cases/Retail/New Collection Launch

New Collection Launch

Create excitement around new arrivals with rich carousels and reserve-now CTAs.

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New Collection
online
Message

Messaging Capabilities

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Carousel
Swipeable card stack lets customers browse multiple items without leaving the conversation.
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Rich Cards
Full-bleed image with title, description, and action buttons โ€” all inside the native Messages app.
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Suggested Actions
Buttons that trigger real-world actions: dial a number, open a URL, or save a calendar event.

How It Works

  1. 1

    Business sends: "โœจ Our Spring 2025 collection just dropped โ€” be the first to explore!" โ€” with quick replies "Browse Collection", "See Highlights"

  2. 2

    Customer taps: "See Highlights"

  3. 3

    Business presents a swipeable Carousel with 3 items: "Linen Blazer", "Silk Midi Dress", "Cargo Trousers"

  4. 4

    Customer taps: "Reserve"

  5. 5

    Business shows a Rich Card โ€” "Linen Blazer โ€” Reserved โœ“" with buttons "Find in Store", "Buy Online"

Bind

Ready to reach customers on WhatsApp & Viber?

Bind designs and implements messaging flows that drive measurable results.

Why WhatsApp & Viber?

  • Reach customers where they already are โ€” 2B+ WhatsApp users and 1B+ Viber users
  • Rich media: images, carousels, and action buttons in every message
  • Verified business sender โ€” customers know it's really you
  • Higher open rates than email and traditional SMS
  • Two-way conversations that drive real engagement and conversions

More Retail Use Cases

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TechStore
online
๐Ÿช Exclusive for you! Your nearest store has a deal just for loyalty members today.9:41
๐ŸŽ See My Offer9:41
25% Off All Footwear โ€” Today Only

25% Off All Footwear โ€” Today Only

Show this message at the checkout. Offer valid at Oxford Street until 8 PM.

9:41
Message
9:41
TechStore

๐Ÿช Exclusive for you! Your nearest store has a deal just for loyalty members today.

9:41

๐ŸŽ See My Offer

9:41 โœ“โœ“

25% Off All Footwear โ€” Today Only

25% Off All Footwear โ€” Today Only

Show this message at the checkout. Offer valid at Oxford Street until 8 PM.

9:41

Type a message

In-Store Exclusive Offer

Drive footfall with hyper-personalised in-store promotions for loyalty members.

Rich CardsLocation ActionBarcode
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TechStore
online
๐ŸŒŸ You earned 250 points from your last purchase! Total: 1,850 points.9:41
๐ŸŽ Redeem Points9:41
500 pts โ†’ ยฃ5 Off

500 pts โ†’ ยฃ5 Off

Use on any purchase

1000 pts โ†’ Free Delivery

1000 pts โ†’ Free Delivery

For 3 months

2000 pts โ†’ ยฃ25 Gift Card

2000 pts โ†’ ยฃ25 Gift Card

Any store

Redeem9:41
โœ… Your ยฃ5 discount code is: POINTS500. Use it at checkout online or in-store!9:41
Message
9:41
TechStore

๐ŸŒŸ You earned 250 points from your last purchase! Total: 1,850 points.

9:41

๐ŸŽ Redeem Points

9:41 โœ“โœ“

500 pts โ†’ ยฃ5 Off

500 pts โ†’ ยฃ5 Off

Use on any purchase

1000 pts โ†’ Free Delivery

1000 pts โ†’ Free Delivery

For 3 months

2000 pts โ†’ ยฃ25 Gift Card

2000 pts โ†’ ยฃ25 Gift Card

Any store

Redeem

9:41 โœ“โœ“

โœ… Your ยฃ5 discount code is: POINTS500. Use it at checkout online or in-store!

9:41

Type a message

Loyalty Points & Rewards

Engage members with points updates and personalised reward redemption prompts.

CarouselRich CardsDeep Links
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TechStore
online
๐ŸŽ‰ Your Order is Ready!

๐ŸŽ‰ Your Order is Ready!

Collect at Oxford Street store. Order #CC-4412 ยท Counter 2 Held until today 8 PM

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I'm on my way9:41
Great! Head to Counter 2 on the ground floor. Show your order confirmation โ€” no queue needed! ๐Ÿ˜Š9:41
Message
9:41
TechStore
๐ŸŽ‰ Your Order is Ready!

๐ŸŽ‰ Your Order is Ready!

Collect at Oxford Street store. Order #CC-4412 ยท Counter 2 Held until today 8 PM

9:41

I'm on my way

9:41 โœ“โœ“

Great! Head to Counter 2 on the ground floor. Show your order confirmation โ€” no queue needed! ๐Ÿ˜Š

9:41

Type a message

Click & Collect Ready

Notify shoppers the moment their online order is ready for in-store collection.

Rich CardsLocation ActionQuick Actions